FAQ Page

/FAQ Page
FAQ Page2018-09-10T08:28:31+00:00
Will the heating pad and power bank cause any uncomfortable feeling when worn?2018-09-10T03:47:07+00:00

No. You will not notice any of the internal circuitry as allparts and wires are well designed and sewn to blend in with the fabric of the jacket.

Will the jacket start a fire if over heated?2018-09-10T03:46:34+00:00

No, the highest working temperature is set at 55°C.(131°F),  The ignition point of the clothes is 230°C(446°F)

Will the jacket explode when working?2018-09-10T03:43:45+00:00

No, the Thermal-Electric Jacket is embedded with a high-tech protection circuit inside. It will stop working if there are any unexpected circumstances.

What’s the duration of the power bank? And how many times that I can use it.2018-09-10T03:43:01+00:00

The power bank’s duration depends on the capacity of your power bank and the temperature setting you choosed. The following table is the duration of the power bank that we used to test our heated jacket(20000 Mah Mi power bank):

Setting Working Temperature Duration(20000mah)
Red(High) 50-55℃ 16 hours
Blue(Medium) 45-50℃ 12 hours
Green(Low) 35-45℃ 8 hours

And different brands have different life times, most of the power bank can be used more than 1000 times, which means it can be used for more than 3 years.

What’s the temperature settings that this jacket can provide?2018-09-10T03:41:45+00:00

It provides three temperature Settings, green represents the lowest temperature of 35 to 45°C (95-113°F); blue for the medium temperature of 45 to 50°C (113-122°F); Red represents the highest temperature of 50 to 55°C (122-131°F).

Does the jackets heating system harmful to human body? Like radiation or electricity leak.2018-09-10T03:41:25+00:00

We’ve done a lot of trials on our products, It proves that our products can work properly in water and will not harm to the fish. And our products have been approved by FCC and CE, so you can safely use our products.

How long does it usually take you to make delivery?2018-09-10T03:25:17+00:00


    By sea: 25-30days( qty>500pcs)

By air: 7-10days(100pcs<qty<500pcs)

By DHL: 5-7days(qty<100pcs)

What is the earliest time when you can make delivery?2018-09-10T03:24:15+00:00

The production of our jackets takes a certain amount of time. If the order quantity is 800-1000 pieces, a total of 60-120 days of production time is required, and the production time of the sample sheets is 7-14 days.

How to 100% assurance for order in delivery and quality ?2018-09-10T03:28:35+00:00

You could contact with our sales and make contract in alibaba with trade assurance USD100000+,  alibaba will 100% afford for order delay and defects.

How to handle the defects ?2018-09-10T03:28:28+00:00

If defects not man-made in material and workmanship, we will replace or refund the defects payment.

Would you tell me the main items you export?2018-09-10T03:14:57+00:00

Our exports include: soft shell waterproof jacket, heated jacket, down/paded jacket, cycling jacket, yoga wear, work wear and LED jackets.

What’s minimum quantity of an order of your goods?2018-09-19T03:43:55+00:00

Usually, the moq of our soft shell jacket is 1000pcs, and the moq of the heated jacket is 800pcs. Please contact us for the minimum order quantity.

For a middle-sized factory as yours,how can you accept small trial orders?2018-09-10T03:28:01+00:00

–We have special team of 20 experienced workers to handle small trial order to ensure quality with 20% more paid

Does the clothes support custom service?2018-09-10T03:29:16+00:00

Yes, we support custom services

All products in our web can be custom made with everything in design,material,color.
And we have more than 100 popular color available for choose.

How to pay for the orders?2018-09-10T03:39:54+00:00

For single orders, please pay directly to our paypal account. Please contact us for other orders. We accept payment terms: T/T, L/C, PAYPAL, ALIPAY

How many times the jacket heating system can be used for?2018-09-10T03:41:01+00:00

Our heating system is made of composite carbon fiber, which is very durable and can be used more than 3,000 times, and we also provide you three years of quality assurance service.